Introduction
Our company ENALEAN operates the website https://help.tuleap.com/ (hereinafter the "Site") through which it presents the knowledge base of the software solution Tuleap for businesses (hereinafter the "Solution").
When using the Site, we may ask you to provide us with personal data concerning you.
The term "Personal Data" refers to any information that allows an individual to be identified directly or indirectly, including but not limited to email address, title, first name, last name, birth name, nationality, date of birth, phone number, place of birth, country of birth, ethnic origin, profession, data relating to your transactions on the Site, as well as any other information that we may ask you to provide and that you choose to share with us.
ENALEAN places the highest importance on the confidentiality and security of Personal Data. This privacy policy (hereinafter the "Privacy Policy") has been established in compliance with applicable laws, regulations, and standards and informs you about the methods of collection, processing, sharing, retention, and protection of your Personal Data.
This Privacy Policy applies to the Site and to any other website, web or mobile application, communication, and services associated with ENALEAN, including off-site services such as partner services (hereinafter the "Services"), except where services are explicitly provided under another privacy policy.
Our Privacy Policy applies to all users of the Site and Services (hereinafter the "Users").
Data Controller
ENALEAN acts as the data controller for the Personal Data you provide when using the Site and our Services.
Purposes of Processing the Collected Data
Personal Data is processed mainly for the following purposes:
Categories of collected information | Information collected | Purpose | Legal basis | Retention period |
|---|---|---|---|---|
Contact data | First name, last name, title, position, phone number, professional email address and any Personal Data that the User may provide when submitting a contact request. | Contacting the user and providing advice, responding to quote requests, or answering questions related to ENALEAN and/or the Solution. | We rely on our legitimate interests to provide relevant and effective Services to our Users. | Data is retained only for the time necessary to process the request submitted. |
Newsletter subscription data | Email address, first name, last name | Subscription to and sending of ENALEAN news and updates by email | Processing is based on the User’s consent. | Data is retained only for the duration necessary to send the newsletter and is deleted immediately upon notification of unsubscription. |
Technical data | IP address / device identifier, user agent. | Identify accounts with incidents or anomalies and notify them. | We rely on our legitimate interests to provide reliable and relevant Services to our Users. | Data is retained only for the time necessary for processing. |
Recipients
Personal Data may be collected, transmitted, or processed by third parties on behalf of ENALEAN strictly for the purposes mentioned above in section 3 “Purposes of processing collected data”.
In such cases, ENALEAN ensures that all service providers with whom it works maintain the confidentiality and security of the Personal Data.
ENALEAN may request services requiring the processing of Personal Data from subcontractors or service providers such as:
IT services providing maintenance, hosting, and technical support for the Site and Services that may contain Personal Data relating to Users
Marketing and/or web agencies responsible for the website and marketing or advertising campaigns
Administrative services such as lawyers, auditors, accountants, or competent public authorities upon request
All transfers of information to service providers are covered by appropriate data protection agreements and, in the case of cross-border transfers, by legally recognized mechanisms.
Security and Confidentiality
ENALEAN implements organizational, technical, and software measures to ensure the physical and IT security of Personal Data and to protect it against alteration, destruction, or unauthorized access.
All employees, contractors, and subcontractors of ENALEAN are required to comply with strict confidentiality and data protection obligations.
User Rights
In accordance with the regulations applicable to Personal Data, the User has the following rights:
The right to access and rectify Personal Data concerning them. In such cases, before implementing this right, ENALEAN may request proof of the User’s identity in order to verify its accuracy.
The right for the User to withdraw their consent at any time to the processing of their Personal Data, for processing carried out on this basis.
The right to request the deletion of their Personal Data. However, data necessary for compliance with a legal obligation imposed on the data controller cannot be deleted. In such cases, the User will be duly informed and we undertake to delete the relevant Data once the legal retention period has expired.
The right to object to the processing of their Personal Data on legitimate grounds.
The right to data portability. In accordance with Article 20 of Regulation (EU) No. 2016/679, known as the “GDPR”, the User has the right to receive the Personal Data concerning them that they have provided to ENALEAN, in a structured, commonly used, and machine-readable format, and has the right to transmit those Data to another data controller without hindrance from ENALEAN, to whom the Personal Data have been provided.
Finally, the User may define what happens to their Personal Data after their death and may choose whether ENALEAN communicates (or does not communicate) these Data to a third party that they have previously designated. In the event of death and in the absence of instructions from the User, ENALEAN undertakes to destroy these Data, unless their retention proves necessary for evidentiary purposes or to comply with a legal obligation.
Rights related to the GDPR may be exercised by postal mail or by email at:
ENALEAN
87 AVENUE DE CHAMBERY, 73230 SAINT-ALBAN-LEYSSE
Email: dpo@enalean.com
If you believe that your “Data Protection and Freedom” rights have not been respected after contacting us, you may file a complaint with the French Data Protection Authority (CNIL).
Cookies
Personal data is under no circumstances transferred to third parties for commercial purposes.
However, ENALEAN uses cookies. Cookies are text files, often encrypted, stored in your browser. They are created when a user's browser loads a given website: the site sends information to the browser, which then creates a text file. Each time a user returns to the same site, the browser retrieves this file and sends it back to the website's server.
Two types of cookies can be distinguished, which do not serve the same purposes: technical cookies and analytics cookies:
Technical cookies are used throughout your browsing session to facilitate navigation and enable certain functions. For example, a technical cookie may be used to remember responses entered in a form, or the user's preferences regarding language or website display when such options are available.
Analytics cookies are used to measure audience and analyse website usage in order to improve its performance. They collect anonymous data on pages visited, session duration, or traffic source. They are only placed with your consent.
Cookie categories
Strictly necessary cookies:
These cookies are essential for the operation of the website and do not require consent.
They include session and security cookies required for the knowledge base to function properly.
Service name | Purpose | Cookie type | Processing |
|---|---|---|---|
Document360 | User session management and authentication. | First-party cookies. | Document360 uses these cookies solely to ensure the knowledge base operates correctly. No data is shared with third parties for advertising purposes. |
Analytics cookies (Google Analytics, Matomo, Storylane):
These cookies are used to measure audience and analyse website usage in order to improve its performance. They are placed only with your consent.
Google Analytics: Collects anonymous data on how visitors use the site (pages visited, session duration, traffic source) to improve the user experience.
Matomo: Collects anonymised browsing statistics, self-hosted, with no data transfer to third parties.
Storylane: Tracks interactions within interactive product demonstrations (clicks, navigation) and collects your IP address for analytics purposes.
Analytics cookies are used subject to the user's consent. The user is considered to have given their consent to the placement of cookies if they continued browsing the site by clicking the "Accept" button on the banner informing them of the use of cookies.
This consent is valid for a period of twelve (12) months from the first placement of a cookie. Once this period has elapsed, consent will be requested again for the use of these cookies.
For more information on the use, management and deletion of cookies, for any type of browser, please visit the following link: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.
We remind you that you may object to the placement of cookies by configuring your browser. Such a refusal may, however, prevent the website from functioning properly.
You can also modify your cookie preferences at any time by clicking this link: Open cookie preferences
Updates to the Privacy Policy
ENALEAN reserves the right to make any modifications or updates to the Privacy Policy at any time and without prior notice.
Note: This page is an English translation of the original French Privacy Policy.
In the event of discrepancies or interpretation issues, the French version shall prevail.